At Eugenaro Divine Vale, customer satisfaction is at the heart of our service. We want you to feel confident with every purchase you make at our store.
Returns and Exchanges
If you receive a product that is defective, incorrect, or damaged, please contact us within 7 days of receiving your order. We will gladly arrange a replacement or refund for eligible items.
- Products must be unused, in their original packaging, and with proof of purchase.
- Food and perishable items may only be returned if unopened and within their expiry date.
- Prepaid load and digital goods are non-refundable once delivered.
How to Request a Refund
- Contact us by phone or email with your order details and reason for return.
- Our team will guide you through the process and verify your request.
- Once approved, you may return the product to our store or arrange for pickup if available.
After we receive and inspect your return, refunds will be processed within 3-5 business days, using your original payment method whenever possible.
Important Reminders
- Shipping or delivery fees are non-refundable, except in cases of our error.
- Refunds may not be granted for items returned beyond the 7-day window, or for products showing signs of use or misuse.
- Sale, clearance, and promo items are final sale unless defective upon receipt.
Need Assistance?
If you have questions or concerns about your order or the refund process, our team is here to help.
Call: +63 930 931 5091
Email: support@eugenarodivine.site
We appreciate your trust in Eugenaro Divine Vale and will do our best to make things right if a problem arises.